Privacy Policy

Umhlaba Logistics Privacy Policy

Last Updated: 09 September 2025

This Privacy Policy describes Umhlaba Logistics’ policies and procedures on the collection, use, and disclosure of your information when you use our services (including our mobile application and website). It also informs you about your privacy rights and how the law protects you.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial letters capitalized have meanings defined under the following conditions. The following definitions shall apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our services or parts of our services.
• Company (referred to as “Umhlaba Logistics”, “the Company”, “We”, “Us” or “Our”) refers to Umhlaba Logistics (Pty) Ltd.
• Cookies are small files placed on your device by a website or app, containing browsing or preference details.
• Country refers to: South Africa.
• Device means any device that can access our services, such as a smartphone, tablet, or computer.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to our logistics services, website, and mobile application.
• Service Provider means any natural or legal person who processes data on behalf of the Company, including IT, tracking, insurance, and analytics providers.
• Usage Data refers to data collected automatically, either generated by use of the Service or from the infrastructure itself (for example, scan records, GPS logs, or device information).
• Website refers to Umhlaba Logistics, accessible from Umhlaba Logistics.
• You means the individual accessing or using our services, or the company or entity on behalf of which such individual is accessing or using the services, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First and last name
• Phone number
• Physical address (delivery or billing)
• ID or Driver’s License details (for driver verification)
• Proof of Delivery (POD) information, including images or e-signatures

Usage Data

Usage Data is collected automatically when using the Service. It may include:

• IP address and device identifiers
• Browser type and version
• Pages visited on our website/app and time spent on them
• Scan records of parcels and delivery attempts
• GPS location data from drivers while on duty
• Diagnostic and performance data of the mobile app

Tracking Technologies and Cookies

We use Cookies and similar technologies to monitor activity and store certain information, to improve and analyze our services. These may include:

• Session Cookies: Temporary files deleted when you close your browser.
• Persistent Cookies: Stored on your device to remember preferences.
• Web Beacons & Tags: Used for analytics and service performance tracking.

You can manage cookies in your browser/device settings, but disabling them may limit some service functionality.

Use of Your Personal Data

Umhlaba Logistics may use personal data for the following purposes:

• To provide and maintain our logistics services, including cargo collection, warehouse scanning, dispatch, and last-mile delivery.
• To manage accounts and registrations on our app or website.
• To contact you regarding deliveries, queries, or updates (via email, SMS, phone, or app notifications).
• To process Proof of Delivery (POD) with images or e-signatures.
• To verify driver and client identities for security and compliance.
• To comply with insurance (GIT) and legal requirements.
• To improve our service through data analysis and performance tracking.
• For business transfers, such as mergers, acquisitions, or restructuring, where personal data may form part of transferred assets.

Sharing Your Personal Data

We may share personal data in the following cases:

• With Service Providers to facilitate our logistics operations.
• With business partners and clients to confirm deliveries or resolve disputes.
• With affiliates and group companies under common ownership.
• With law enforcement or regulators when legally required.
• With your consent, for any other purpose.

Retention of Your Personal Data

We retain personal data only as long as necessary for service delivery and compliance:

• Delivery records and PODs: minimum of 5 years.
• Driver and staff records: duration of employment/contract plus any required legal retention.
• Usage and diagnostic data: retained as needed for security and service improvement.

Transfer of Your Personal Data

Your information may be processed outside of your province or jurisdiction, but always in compliance with South African POPIA and other applicable laws.

Security of Your Personal Data

We apply strict safeguards, including:

• Encrypted storage of sensitive data.
• Secure servers with limited access.
• A 24-hour control room to protect operational and data integrity.
• Regular compliance audits.

While we use industry-standard methods, no system is 100% secure.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we discover such data, it will be deleted immediately.

Links to Other Websites

Our website or app may contain links to third-party sites. We are not responsible for their content or privacy practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and/or app with the “Last Updated” date revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we process your data, please contact us:

📧 Email: admin@umhlabalogistics.co.za
📞 Tel: 010 012 6048